1. RETURNS PROCEDURE
The Customer has 14 days from the date of delivery, to request a return for whatever reason. Before returning the goods the Customer must request authorisation, using the relevant section on the website “ Requesting a Return”.On completion of the Requesting a Return procedure, an RNA number will be allocated, to identify the package. The items should be returned in the same condition as that in which they were received: unworn, unwashed, without any alterations and together with all the tags and accessories. Garments bought on www.muchogusto.nl cannot be returned to a store. A change of size and/or colour may be requested, but it is not possible to request a replacement with a different item.
2. TYPES OF RETURN
1. Return for a refund
If the Customer is not happy with the purchase, a refund may be requested. Authorisation for the return must be requested using the relevant section on the website no later than 14 days from receipt of the item.
2. Return for exchange
Items can only be exchanged for a different size and/or colour. It is not possible to request a replacement with a different item. Authorisation for the return must be requested using the relevant section on the website no later than 14 days from receipt of the item.
3. RETURN BY POST
Returning your order by post or courier is at your own expense. We are not responsible for products that are returned to us in error. We recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.
Make sure the items you want to return are properly packaged. Then send everything to the following address stated with the return number:
FASHION JET B.V.